The Grill Room at Down Hall Hotel

Matching Road, Hatfield Heath, nr Bishops Stortford, United Kingdom, CM22 7AS
Restaurant info
Opening Information

Lunch 12.30pm – 2.30pm (Special Sunday Lunch menu)
Dinner 6.30pm – 9.30 pm Monday – Sunday

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome

About The Grill Room at Down Hall Hotel

The Grill Room Restaurant is an ideal location for informal dining in beautiful historic surroundings. Located at Down Hall Country House Hotel, the restaurant is decorated with Italian wood flooring, dark wood tables and large windows that let in an abundance of natural daylight.

The Grill Room Restaurant offers a contemporary British menu with the finest ingredients sourced from our own vegetable garden or the local area.

Afternoon Tea is served daily between 2pm and 5pm

Cuisine: British
Dress Code: Smart Casual
Price point:
£ £ £ £ £

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5 Stars:
131
4 Stars:
60
3 Stars:
29
2 Stars:
9
1 Star:
7
Visited On Saturday, 25 May 2019

50th Birthday Celebration meal.

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Visited On Friday, 17 May 2019

The value for money would have scored more but you fell down on basics, ie a roll supplied with soup. I suspect that would have been extra to pay but it really should have been provided in our opinion.

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Visited On Friday, 10 May 2019

My mum and I had a wonderful evening. The waitress Fiona was very attentive, polite and very joyful. The food was hot, delicious and extremely well presented with great value for money. It looked like a work of art, the chefs clearly have a passion for their creations.

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Visited On Wednesday, 17 April 2019

Great Venue, Great Food and brilliant service....

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Visited On Sunday, 14 April 2019

My Husband and I chose DH for an impromptu but rare date and it was absolutely wonderful. We enjoyed a drink in the beautiful lounge area... the bar man was very attentive and offered to make me the new gin cocktail DH Fizz... it was delicious and ordered another. Our meal in the Grill Room was fantastic and the service first class. We enjoyed exploring the garden and spa areas. We spent a very enjoyable 3.5 hours at Down Hall. I was especially taken with the new outside bar and seating area... we will definitely be back again very soon. In fact I have booked the spa for Tuesday. Thank you for a wonderful afternoon.

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Visited On Sunday, 07 April 2019

Amazing food, stunning location and fantastic service. 5 stars all round.

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Visited On Sunday, 31 March 2019

I dined here for Mother’s Day today, it was exceptional. We lloved it. The atmosphere, ambiance, the service and friendliness of staff was first class. The food was delicious. Can’t fault it at all.

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Visited On Sunday, 17 March 2019

The wonderful setting and interior of Down Hall made for a really loveley lunch and afternoon with friends. Our Sunday lunch was excellent and your staff were very friendly, helpful and courteous.

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Visited On Saturday, 16 March 2019

Excellent food and drinks. The quality of the ingredients was excellent and cooked and presented well. The sourdough with the mackerel pate was slightly overtoasted, but a minor criticism of a splendid meal.

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Visited On Saturday, 16 March 2019

Lovely experience, great food

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Visited On Saturday, 16 March 2019

Bit disappointed with dinner tonight, food was average at best. The food came out lukewarm and really wasn’t that nice. Not what I was expecting for the price

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Visited On Sunday, 03 March 2019

The service we received from everyone we met and dealt with was exemplary, so friendly and welcoming - very nice and thanks for a wonderful day

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Visited On Sunday, 03 March 2019

Very nice and quite tasty. Only complaint was the Main meal wasn't hot enough

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Visited On Thursday, 28 February 2019

The food was just ok. The Duck egg starter was ineadible, undercooked and surrounded but what we assume was stale popcorn. Service generally from the two female servers was brilliant but the male server was moody and rude. We mentioned this to the suiervisor on the way out who didn’t apologise and seem utterly uninterested.

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Visited On Monday, 25 February 2019

So impressed, first class food and service. The food was out if this world so tasty and beautifully presented. Restaurant was lovely and all staff brilliant.

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Visited On Sunday, 24 February 2019

We had a lovely lunch - thank you.

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Visited On Thursday, 14 February 2019

Wonderful evening, Thank you

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Visited On Thursday, 14 February 2019

Food was very nice and enjoyable

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Visited On Thursday, 14 February 2019

We have dined here previously for the valentines dinner. We have always had excellent food and service and enjoyed a thoroughly lovely atmosphere. Last night the service was attentive, atmosphere was as always very good. Sadly we both ordered sirloins for our main courses but this was not up to your normal standard. The steaks were mostly grisle and fat and in all there wasn’t much that was edible for either of us. When our Plates were collected we pointed this out as it was obvious that there was a lot of the steak left (in fact it was fat and grisle). The restaurant manager was informed and offered only me a complementary drink by way of an apology which i accepted. This isn’t the normal standard which we have experienced at the Grill Room so it was disappointing however we had a pleasant evening . I’d like to commend you on the excellent pianist you employ. Thank you Lesley Marshall

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Visited On Thursday, 14 February 2019

Perfect service ,will definitely come back!

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Visited On Saturday, 09 February 2019

It is always such a pleasure staying at Down Hall the most wonderful hotel, staff and setting. 6 of us ate in the restaurant on Saturday evening and then had breakfast Sunday morning - I could not fault the quality of my food or the service we received - definitely recommend.

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Visited On Sunday, 27 January 2019

Pleasant meal, nice food - took a while to come which delayed our spa experience

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Visited On Friday, 11 January 2019

The food was delicious. The wine was overpriced. We appreciated the waitress overhearing that it was a birthday and bringing out a decorated plate with truffles. There is very little atmosphere in the Grill Room.

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Visited On Tuesday, 01 January 2019

We stayed at Down Hall over New Years and the meal at the Grill Room was the perfect end. The food was good quality and service polite, highly recommended.

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Visited On Saturday, 29 December 2018

Sadly this was not a good experience. Most of the staff didn't seem to know what they were doing and needed a lot more training in how to approach a customer and serve food! The Manager? also didn't seem to know how things worked, including his till! He couldn't explain to us what certain amounts on our receipt were for. He "just pushed the buttons", he told us. When we questioned our biill we had in fact been overcharged by £20, after telling us that he had waived all our extra costs due to poor food and service. It was an ongoing nightmare. We had exceptionally poor service from several members of staff. Please feel free to call me to discuss our experience In greater detail as further incidents did take place. All in all a very disappointing experience. We are still in the hotel and will be checking out tomorrow, in case you wish to discuss In person.

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