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The Grill Room at Down Hall Hotel

Matching Road, Hatfield Heath, nr Bishops Stortford, United Kingdom, CM22 7AS
Restaurant info
Opening Information

Lunch 12.30pm – 2.30pm (Special Sunday Lunch menu)
Dinner 6.30pm – 9.30 pm Monday – Sunday

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome

About The Grill Room at Down Hall Hotel

The Grill Room Restaurant is an ideal location for informal dining in beautiful historic surroundings. Located at Down Hall Country House Hotel, the restaurant is decorated with Italian wood flooring, dark wood tables and large windows that let in an abundance of natural daylight.

The Grill Room Restaurant offers a contemporary British menu with the finest ingredients sourced from our own vegetable garden or the local area.

Afternoon Tea is served daily between 2pm and 5pm

Cuisine: British
Dress Code: Smart Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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Visited On Thursday, 14 February 2019

Wonderful evening, Thank you

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Visited On Thursday, 14 February 2019

Food was very nice and enjoyable

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Visited On Thursday, 14 February 2019

We have dined here previously for the valentines dinner. We have always had excellent food and service and enjoyed a thoroughly lovely atmosphere. Last night the service was attentive, atmosphere was as always very good. Sadly we both ordered sirloins for our main courses but this was not up to your normal standard. The steaks were mostly grisle and fat and in all there wasn’t much that was edible for either of us. When our Plates were collected we pointed this out as it was obvious that there was a lot of the steak left (in fact it was fat and grisle). The restaurant manager was informed and offered only me a complementary drink by way of an apology which i accepted. This isn’t the normal standard which we have experienced at the Grill Room so it was disappointing however we had a pleasant evening . I’d like to commend you on the excellent pianist you employ. Thank you Lesley Marshall

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Visited On Thursday, 14 February 2019

Perfect service ,will definitely come back!

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Visited On Saturday, 09 February 2019

It is always such a pleasure staying at Down Hall the most wonderful hotel, staff and setting. 6 of us ate in the restaurant on Saturday evening and then had breakfast Sunday morning - I could not fault the quality of my food or the service we received - definitely recommend.

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Visited On Sunday, 27 January 2019

Pleasant meal, nice food - took a while to come which delayed our spa experience

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Visited On Friday, 11 January 2019

The food was delicious. The wine was overpriced. We appreciated the waitress overhearing that it was a birthday and bringing out a decorated plate with truffles. There is very little atmosphere in the Grill Room.

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Visited On Tuesday, 01 January 2019

We stayed at Down Hall over New Years and the meal at the Grill Room was the perfect end. The food was good quality and service polite, highly recommended.

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Visited On Saturday, 29 December 2018

Sadly this was not a good experience. Most of the staff didn't seem to know what they were doing and needed a lot more training in how to approach a customer and serve food! The Manager? also didn't seem to know how things worked, including his till! He couldn't explain to us what certain amounts on our receipt were for. He "just pushed the buttons", he told us. When we questioned our biill we had in fact been overcharged by £20, after telling us that he had waived all our extra costs due to poor food and service. It was an ongoing nightmare. We had exceptionally poor service from several members of staff. Please feel free to call me to discuss our experience In greater detail as further incidents did take place. All in all a very disappointing experience. We are still in the hotel and will be checking out tomorrow, in case you wish to discuss In person.

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Visited On Sunday, 16 December 2018

Very nice afternoon thankyou xxxx

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Visited On Friday, 14 December 2018

lovely!

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Visited On Sunday, 18 November 2018

Came to sample the food before my daughters potential wedding there next year. Had a lovely time and food was amazing.

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Visited On Friday, 09 November 2018

Food was amazing, the evening meal that is not the breakfast the next morning that was awful. Food was very high end, Chef must be well recognised for his creations

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Visited On Sunday, 04 November 2018

Unfortunately there were no steaks or lamb left, so had food from bar menu, which was very nice. The burger was so yummy.

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Visited On Saturday, 27 October 2018

We had an amazing night, the food and drink was perfect and the waitress called Ellie did everything to make sure our night was enjoyable.

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Visited On Tuesday, 16 October 2018

Visited spa and then grill room for my birthday with family and friends. Excellent time.

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Visited On Sunday, 07 October 2018

Visited with my family for sunday lunch, this was our third visit to the Hotel's grill room restaurant, always great food excellent service and good value for money. Highly recommended.

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Visited On Thursday, 27 September 2018

Me and my partner came here for our anniversary aswell as staying the night on the premise. we were absolutely astounded by the food we had in the grill room!, My partner had pigeon breast to start and it was just melt In the mouth tender aswell as the Lamb leg that he had to follow, whereas I had the tomato soup which was creamy and smooth and the sirloin steak which was tender. If you are a wine fan there is plenty for you to choose from wether your taste be dry or sweet.

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Visited On Sunday, 16 September 2018

Absolutely love visiting the hotel to both stay and often just dine. Customer service always perfect with staff being very attentive. Food always excellent and great value for money.

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Visited On Sunday, 23 September 2018

Wonderful service good food and a wonderful room this Hotel could compete with some of the best Hotels in London

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Visited On Sunday, 23 September 2018

Great Sunday lunch!

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Visited On Thursday, 20 September 2018

Alles sehr empfehlenswert; waren mit Gruppe da, 14 Personen, kommen gerne wieder.

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Visited On Sunday, 16 September 2018

Young girl was very helpful And friendly - confusion over the package on how the meal allowance works, and not advised if you don’t use it all it doesn’t get taken off the drinks, it states meal allowance not just food. No atmosphere in the room, everyone was whispering as you could hear a pin drop!

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Visited On Saturday, 15 September 2018

Lovely staff, very polite overall good evening dinner.

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Visited On Sunday, 09 September 2018

We arranged a surprise 50th wedding anniversary celebration for my parents at Down Hall. All staff that I had contact with before hand to organise the the meal were fantastic, nothing was a problem and keen to help. I flew over from Australia for the occasion and staff kept the secret amazingly well! On the day, the service and friendliness of staff was fantastic, the food wonderful and well priced. The environment was perfect with a lovely calm atmosphere and of course grounds just beautiful. We stayed over night and the rooms were clean, well equipped and quiet. Thank you for all at Down Hall for making a very special occasion perfect.

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